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Cancellation & Refund Policy

Last updated: 22/05/26

This Cancellation & Refund Policy explains how cancellations, rescheduling, missed sessions, memberships, trials, packages, and refunds are handled by ASAP Athletic Speed & Performance.

By booking a session, purchasing a membership, starting a trial, or buying a package, you agree to this policy.

This policy should be read alongside our Terms & Conditions and Privacy Policy.

1. Private 1–1 Coaching Sessions

Private 1–1 coaching sessions include:

  • 1–1 Speed Sessions

  • 1–1 Strength & Conditioning Sessions

You may cancel or reschedule a private 1–1 session with at least 24 hours’ notice.

If you cancel or reschedule with less than 24 hours’ notice, the session may be charged in full.

If you do not attend a booked session without notice, the session will usually be treated as used and will not be refunded or rescheduled.

Where reasonable, ASAP Athletic Speed & Performance may offer an alternative appointment at its discretion.

2. Small Group Coaching Sessions

Small group coaching sessions include:

  • Small Group Speed Sessions

  • Small Group Strength & Conditioning Sessions

Small group sessions may be cancelled or rescheduled with at least 24 hours’ notice.

If a small group session is cancelled or rescheduled with less than 24 hours’ notice, the session may be charged in full.

The person who makes the booking is responsible for communicating session details, cancellations, and changes to the rest of the group.

If one or more group members cannot attend, the session may still go ahead for the remaining group members unless otherwise agreed.

3. Sports Massage Appointments

Sports massage appointments may be cancelled or rescheduled with at least 24 hours’ notice.

If you cancel or reschedule with less than 24 hours’ notice, the appointment may be charged in full.

If you do not attend a booked appointment without notice, the appointment will usually be treated as used and will not be refunded or rescheduled.

ASAP Athletic Speed & Performance reserves the right to refuse or stop treatment if sports massage is not suitable or safe on the day.

4. Coaching Blocks and Packages

Discounted coaching blocks or packages may be available for selected services.

Package details, including the number of sessions, expiry period, and price, will be shown at the time of purchase.

Unless otherwise agreed:

  • 4-session blocks should be used within 8 weeks

  • 8-session blocks should be used within 16 weeks

  • 12-session blocks should be used within 24 weeks

Unused sessions may not be refunded, transferred, or carried over after the expiry date.

If you need to pause a package due to injury, illness, or exceptional circumstances, please contact ASAP Athletic Speed & Performance as soon as possible. Any pause or extension is at the discretion of ASAP Athletic Speed & Performance.

5. Sprints Group Memberships

Sprints Group memberships are billed monthly.

Membership options may include:

  • 1x per week

  • 2x per week

  • Unlimited

  • Saturday Performance Gym Add-On

You are responsible for cancelling your membership before the next billing date if you do not wish to continue.

Missed Sprints Group sessions are not automatically refunded, credited, or carried over.

If you do not use your membership during a billing period, this does not automatically entitle you to a refund.

If ASAP Athletic Speed & Performance cancels a group session, reasonable efforts will be made to provide an alternative session, replacement session, credit, or suitable adjustment where appropriate.

6. 7-Day Free Trial

Eligible Sprints Group memberships may include a 7-day free trial for new athletes.

The 7-day trial is available to new athletes only and may only be used once per person.

By starting a 7-day trial, you agree that the selected membership may continue automatically after the trial period unless cancelled before the trial ends.

Billing begins after the trial period unless the membership is cancelled through the website, payment platform, or agreed cancellation process.

If you do not wish to continue after the free trial, you must cancel before the trial period ends.

7. Saturday Performance Gym Add-On

The Saturday Performance Gym Add-On is an optional monthly add-on.

It is billed separately from the main Sprints Group membership.

The gym add-on is available alongside a Sprints Group membership and is not intended as a standalone membership.

You are responsible for cancelling the gym add-on before the next billing date if you do not wish to continue.

Unused gym add-on access is not automatically refunded or carried over.

8. Team Coaching and Workshops

Team coaching and workshops are arranged by enquiry.

Cancellation and refund terms for team coaching or workshops may depend on the agreed booking, location, travel, number of athletes, preparation required, and whether a deposit has been paid.

Unless otherwise agreed in writing:

  • Cancellations with more than 7 days’ notice may be rescheduled or refunded, minus any reasonable costs already incurred.

  • Cancellations with less than 7 days’ notice may be charged in full or partially charged depending on preparation, travel, facility, or administration costs already incurred.

  • Deposits may be non-refundable where planning, preparation, travel, or venue costs have already been committed.

Any specific cancellation terms agreed for a team session or workshop will take priority over this general policy.

9. Online Purchases and 14-Day Cancellation Rights

Where services or memberships are purchased online, you may have a 14-day cancellation right under UK consumer law.

If you request that a service starts during the 14-day cancellation period, you may still cancel, but you may be charged for the services already provided up to the point of cancellation.

If a service has been fully completed with your agreement during the cancellation period, you may lose the right to cancel that completed service.

For memberships or packages, any refund may be reduced to reflect sessions attended, membership access used, payment processing costs where lawful, or services already provided.

This does not affect your statutory rights.

10. Refunds

Refunds are considered on a case-by-case basis.

Refunds will not usually be given for:

  • Missed sessions

  • Late cancellations

  • No-shows

  • Unused membership access

  • Failure to cancel before a renewal payment

  • Unused sessions after a package expiry date

  • Failure to disclose relevant injury, illness, or medical information

  • Deciding not to attend after a service has already started

Refunds may be offered where:

  • ASAP Athletic Speed & Performance cancels a service and cannot provide a suitable alternative

  • A duplicate payment has been made

  • A refund is required by law

  • Exceptional circumstances apply and a refund is agreed

Approved refunds will usually be returned to the original payment method where possible.

11. Illness, Injury, and Exceptional Circumstances

If you are injured, ill, or unable to attend due to exceptional circumstances, please contact ASAP Athletic Speed & Performance as soon as possible.

ASAP Athletic Speed & Performance may, at its discretion, offer:

  • A rescheduled session

  • A temporary pause

  • A package extension

  • A credit

  • A partial refund

This will depend on the circumstances and is not guaranteed.

12. Cancellations by ASAP Athletic Speed & Performance

ASAP Athletic Speed & Performance may need to cancel, move, or reschedule sessions due to:

  • Illness

  • Weather

  • Facility closure

  • Safety concerns

  • Low attendance

  • Emergency situations

  • Circumstances outside reasonable control

Where this happens, reasonable efforts will be made to offer a replacement session, rescheduled appointment, credit, or refund where appropriate.

13. How to Cancel or Reschedule

To cancel or reschedule, please use the website booking system where available.

Alternatively, contact:

Email: michael@athleticspeedandperformance.com
Phone: 07892 860547

Please include:

  • Your name

  • Service booked

  • Date and time of session

  • Reason for cancellation or rescheduling

14. Contact

If you have any questions about this Cancellation & Refund Policy, contact:

ASAP Athletic Speed & Performance
Email: michael@athleticspeedandperformance.com
Phone: 07892 860547

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